How to Process a Return:
- - Enter your order number and email, then click "Start".
- - Follow the prompts to select the items you wish to return or exchange.
- - Once your request is approved, you will receive a confirmation email with detailed shipping instructions.
- - Items must be packaged to protect their shape, and we suggest insured mail, so that you have a tracking number. We reserve the right to refuse the return or exchange if the product is damaged due to improper packaging.
Are There Any Charges for Returns?
- - No restocking fees.
- - Original shipping charges are non-refundable.
- - Return shipping costs are the customer's responsibility.
How Soon Will I Receive My Refund?
- - Once we receive and inspect your return, we will notify you via email to confirm receipt and inform you of the approval or rejection of your refund.
- - If approved, your refund will be processed, and a credit will be issued to your original payment method within 5-8 business days.
Final Sale and Discounted Products
- - Please note that ALL final sale and discounted items are not eligible for refunds or returns and are FINAL SALE only.
- - All panties are final sale. Due to health and safety concerns, intimate garments containing a crotch or gusset cannot be returned or exchanged.
Returnable Items
- - Returns accepted within 14 days of receipt.
- - Must be unworn, undamaged, unwashed, with original tags attached.
- - Only regular priced items are eligible.
Non-Returnable Items
- - No returns without an approved RMA (Return Merchandise Authorization).
- - Items missing tags, worn, washed, or with scents are non-returnable.
- - Due to health and safety concerns, intimate garments containing a crotch or gusset cannot be returned or exchanged. All panties are final sale.
