YOUR OFFICIAL LINGERIE DISTRIBUTOR ORDERS WILL SHIP SAME OR NEXT BUSINESS DAY

Returns and exchanges

To start the return process for your order, please enter your email address or phone number and the order number below. Your order number should start with CA.

How to Process a Return:

  • - Enter your order number and email, then click "Start".
  • - Follow the prompts to select the items you wish to return or exchange.
  • - Once your request is approved, you will receive a confirmation email with detailed shipping instructions.
  • - Items must be packaged to protect their shape, and we suggest insured mail, so that you have a tracking number. We reserve the right to refuse the return or exchange if the product is damaged due to improper packaging.

 

Are There Any Charges for Returns?

  • - No restocking fees.
  • - Original shipping charges are non-refundable.
  • - Return shipping costs are the customer's responsibility.

 

How Soon Will I Receive My Refund?

  • - Once we receive and inspect your return, we will notify you via email to confirm receipt and inform you of the approval or rejection of your refund.
  • - If approved, your refund will be processed, and a credit will be issued to your original payment method within 5-8 business days.

Final Sale and Discounted Products

  • - Please note that ALL final sale and discounted items are not eligible for refunds or returns and are FINAL SALE only.
  • - All panties are final sale. Due to health and safety concerns, intimate garments containing a crotch or gusset cannot be returned or exchanged.

 

Returnable Items

  • - Returns accepted within 14 days of receipt.
  • - Must be unworn, undamaged, unwashed, with original tags attached.
  • - Only regular priced items are eligible.

 

Non-Returnable Items

  • - No returns without an approved RMA (Return Merchandise Authorization).
  • - Items missing tags, worn, washed, or with scents are non-returnable.
  • - Due to health and safety concerns, intimate garments containing a crotch or gusset cannot be returned or exchanged. All panties are final sale.
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